Refund & Return Policy

At The Floral Feather, I want you to be happy with your purchase. Because I offer a mix of fiber art supplies and handmade items, my return policy varies depending on the type of product purchased.

Returns & Exchanges

Please contact me within 14 days of delivery if you would like to request a return. Items must be unused, in their original condition, and in their original packaging where applicable. Please contact me before sending anything back so I can provide return instructions.

Fiber Art Supplies

Fiber art supplies, including sari silk ribbon, yarn, cord, and other materials, may be returned if they are unused and in their original condition. Materials that have been cut, altered, dyed, used, or otherwise modified are not eligible for return.

Please keep in mind that many of my supplies are made from recycled or natural materials. Variations in color, texture, thickness, and appearance are a natural part of these materials and are not considered defects.

Finished Handmade Products

Finished fiber art pieces and handmade products may be returned within 14 days of delivery, provided they are unused and in their original condition. Custom-made, personalized, or specially commissioned items are not eligible for return unless they arrive damaged, defective, or not as described.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact me within 7 days of delivery. Include your order number and clear photos of the issue so I can help resolve the problem. Depending on the situation, I will arrange a replacement, refund, or another appropriate solution.

Return Shipping

For returns due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or the return is due to an error on my part.

If an item arrives damaged, defective, or incorrect, I will work with you to resolve the issue, including addressing reasonable return shipping costs where appropriate.

Refunds

Once your return has been received and inspected, I will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

International Orders

Customers placing international orders are responsible for any applicable customs duties, import taxes, or other fees charged by their country. These charges are generally non-refundable through my store. Please note that international return shipping can be costly, so I encourage you to contact me before placing a return request.

Questions?

If you have any questions about a product or need help with an order, please reach out through my store's contact page. I'm always happy to help.